How we handle the details you share with us. Last updated November 2026.
When you book a repair we ask for your name, phone number, device brand and model, the fault, and a preferred date and time. If you leave a device with us we also record what was repaired and when.
The booking form on this website does not store anything on our website. When you press the button it opens WhatsApp on your own phone with your details filled into a message, and you choose whether to send it. Messages you send us are handled by WhatsApp under its own privacy terms.
We use your details to arrange and carry out your repair, to contact you about it, and to honour the warranty afterwards. We do not sell your information or pass it on for marketing.
We only access what is needed to test the repair. Please back up your device before you bring it in. We may need your screen lock code to test a repair, and you are welcome to stay while we do it.
This site loads fonts from Google Fonts and shows Google Maps so you can find our shops. Those services may receive your IP address when the page loads. This site does not use advertising or tracking cookies.
Under the Protection of Personal Information Act (POPIA) you can ask what information we hold about you, ask us to correct it, or ask us to delete it. Email info@portablesa.co.za, call or WhatsApp either branch, or ask in store. Our number is +27 63 344 4446. If you are not happy with our answer you can contact the Information Regulator of South Africa.